These Terms & Conditions form an agreement between Hexaspace Technologies Private Limited (“Company”) and its Customers (“Customer”).

• Hexaspaceis the brand of the Company, engaged in providing complete end-to-end home interior solutions.
• Customer refers to an individual, organization, or entity availing Hexaspace’s goods and/or services.

1. PRICING & PAYMENT TERMS

1. Project pricing will depend on site measurements, scope of work, and changes in designs, materials, or finishes. Based on these, the final quote may increase or decrease (approx. 10–20%). Non-standard/custom products or additional scope may lead to a higher variation.
2. To confirm the order, Customers must make an initial payment of 1,11,000, unless a different amount is approved as Token in writing by the Finance team.
3. The Customer’s name for booking must match their KYC records. No changes (including GST details) can be made after order booking. Accurate details are essential for legal communication, financing, GST invoicing, or refunds (if applicable).
4. The quote provided at the time of booking is only an estimate. Final pricing will be confirmed once designs are frozen and site conditions are assessed.
5. The final instalment payment is due before dispatch of loose furniture from the factory. Materials will not be dispatched until payment is cleared and approved.
6. For brand-partnered categories, prices and availability depend on manufacturer stock and may fluctuate. Customers may be required to choose alternate products if the selected option is unavailable.
7. Hexaspace’s work is categorised under Works Contract Services of Interior Solutions (SAC 995476). GST will be charged on each advance payment, and invoices will be raised on project completion.
8. Cash payments:
   • Max. ₹49,999/- without PAN.
   • Max. ₹1,99,999/- with valid Customer PAN (copy mandatory).
   • Orders cannot be split to accept additional cash.
9. Quotes are valid for 3 months. Beyond this, revised pricing will apply.
10. Unloading Services : Any movement of materials by stairs above 2nd floor will attract the following additional charge/s:
    1. A fixed unloading charge of Rs. 5000 shall be charged for movement of material from 3rd floor and above where the service lift is unavailable.
    2. An additional charge of Rs. 1000 will be applicable for each floor movement of material from the 9th floor and above, where the service lift is unavailable.

2. DELIVERY AND INSTALLATION

1. Delivery and installation will be carried out at the Customer’s specified address, within the committed timeline mentioned in the Quotation.
2. The delivery timelinestarts only after:
   1. Final design & specification approval by both parties, &
   2. Customer’s payment as per agreed milestones.

3. DELIVERY GUARANTEE

Customers may be eligible for ONE of the following:

1. Fast-Track Delivery Guarantee: 60 Days
   Applies only if the Customer’s project scope is limited to :
   • a) Modular/Fit-out furniture
   • b) False ceiling
   • c) Standard electrical works
   • d) Countertop services (granite removal & installation)
   • e) Lighting (with installation)
   • f) Loose furniture & mattresses
   • g) Cleaning services

   The fixed timeline delivery guarantee period will begin once ALL 3 of the following stages are complete:

   • Customer and Hexaspace team should have signed off on the design, &
   • Customer has accepted the Hexaspace Turnkey Services Agreement (TSA), &
   • The payment instalment before start of on-site execution is received and approved by Hexaspace.
2. Estimated Timeline Commitment:
   A fixed timeline delivery guarantee will NOT be applicable on the Customer project if it includes any item over & above from the categories mentioned in Fixed Timeline Guarantee i.e. Any other customer’s project scope than mentioned above.

Pre-conditions for Delivery Guarantee

The Delivery Guarantee shall NOT be applicablein the following cases :

1. If the following items are in the Customer’s scope or the builder’s scope:
   1. Granite supply or installation;
   2. Hob and /or chimney supply or installation; or
   3. Electrical point shifting;
2. If the site has restrictions on work timings during the day.
3. If the Customer is not in full possession of the site and temporary possession has been allowed by the builder.
4. If there is concurrent work being done at the site by any other third party contractor like Painting, Wallpaper, Wooden Flooring or Carpentry Work during installation, or work being executed by the builder such as civil works, core-cutting, painting, etc.
5. If there are any changes to designs after design freeze by customer.
6. If the Customer is living at the site at the time of installation.
7. Abnormal hindrances in execution like Continuous Lack of Power, Non-Working Lifts, No Permission from Builder, etc.
8. If any litigation related to the property, site or any other issues related to the Customer or builder or any third party which disrupts the work of Hexaspace.
9. A Force Majeure event occurs. (A Force Majeure event refers to the acts of God including; such as flooding, hurricane, earthquake, lightning, any natural calamities etc., environmental condition such as air pollution, solvent exposure, mold, mildew etc., or staining from foreign substances such as dirt, grease, oils, sprays etc. fire, acts of war, acts of terrorism, pandemic, lockdown, acts of Government or any other event which is beyond the control of Hexaspace)
10. OEM replacements due to functional defects found at the time of handover are outside the Delivery Guarantee. The replacements will be done free of cost based on the OEM timeline and Hexaspace will facilitate the replacements. Eg. hardware, appliances like hob and chimney, accessories, colour mismatch or scratches in handles, etc.
11. Deep scratches found on shutters after peeling off of protective liners will be replaced by Hexapsace if they are not removable using polishing agents, but they are outside of Delivery Guarantee.
12. Shade variation for the same colour of shutter finish will be replaced based on OEM (like Merino, Action Tesa, etc.) timeline, free of cost, but the same will be outside of Delivery Guarantee. Hexaspace will facilitate the replacements through OEMs.
13. The word “Guarantee” or “Guaranteed” is used in marketing, branding, promotions, other places on the website and/or such other Products owned and managed by Hexaspace, in common parlance only and it should be interpreted accordingly.

If Hexaspace fails to complete within the timeline guarantee (whether Fast-track or Estimated Timeline), Hexaspace shall bear the rental expense of the client up till the date of handover of project to the client on proportionate basis, subject to a maximum rent of ₹ 15,000 p.m. for delay of up till 2 months, Provided that no changes, additions & deletions are made from Client’s end after finalisation of 3D & working drawings.