The user(s) are required to consent and commit that they will refrain from altering, replicating, disseminating, displaying, reverse engineering, tampering with software codes, transferring, publishing, or selling any information found on the website. It is strictly prohibited to copy, modify, or post any content (including website information, design UI/UX, or similar elements) from this website for both commercial and non-commercial purposes.
Collection of Information
Personal Information- In this context, the phrase "personal information" refers to any data that can readily identify or facilitate contact with the user(s). This encompasses the following details:
The user(s)' name
Address - either residential or workplace, based on the user(s)' preference
User(s)' phone number and any records not available in the public domain.
If the website requires users to sign up, we only collect personal information from those user(s) who express interest in the following:
Connecting with Hexaspace's design partners to discuss or plan their desired designs.
Utilizing the services provided by Hexaspace.
Engaging with service partners associated with Hexaspace.
If any personal information is collected from any of the partners, Designer or the website, it may be partially or completely accessible to the user(s) or relevant people who are connected with the company legally. Similarly, if any designer or service partner requires any personal information of a particular user(s) who may have asked for design or any other services, the partner is provided with either partial or complete information on a need-to-know basis.
The personal information provided by the user(s) will be considered as "voluntary disclosure" and must not involve any form of coercion. Hexaspace will not bear any responsibility for the accuracy, negligence, or fraudulent nature of the information shared by the user(s) on the portal, nor will the company be accountable for verifying the authenticity of the personal data provided by the user(s).
Sending or Receiving of Calls, Emails, and Messages
The website offers a chatbot feature that enables user(s) to communicate with our customer support executive for any inquiries or concerns. Additionally, users can make calls to the designer and the company directly through the website. To access these services, some essential personal information will be requested from the user(s). Similarly, when contacting us through our social media handles, information will also be required.
The collected information will be treated as confidential and will only be accessible to the designers and the company on a need-to-know basis. However, for dispute resolution, security purposes, and analytics, the platform may utilize the information.
Hexaspace holds no responsibility for verifying the authenticity of any third-party links displayed on the website while the user(s) are browsing. If the user(s) choose to click on any third-party link or advertisement, any data or information disclosure will be entirely at their discretion of the company. However, in the case where the links are associated with Hexaspace in any way, the protection of user(s) data and prevention of any data disclosure or misuse will be the responsibility of the company, i.e., Hexaspace, and its employees.
Revision in the Policy
If you have bought a service package but then wish to cancel, you must inform Hexaspace by sending an email to email@example.com within 24 hours of payment being made. The refund shall come to within a period of 7 days.
If you have bought a package but due to any reason wish to change it, the you must inform Hexaspace via email within 24 hours of payment being made. After this, changes cannot be guaranteed as work on your design idea may have started.
Hexaspace may/ may not offer any Client a full refund depending on the timelines and the decision lies at the company’s discretion. Please email your refund request at firstname.lastname@example.org